Technical Support

Need help with any of Alive Studios’ products?

Most common technical issues can be resolved by doing the following:

1. Verify that your computer meets the requirements below.

System Requirements for Windows PC:
• Operating System: Win 7 (or higher) 32-bit (x86) or 64-bit (x64)
• Processor: Intel i5 or better or AMD equivalent
• RAM: 4GB or higher
• Graphics Requirements:
– open GL 3.0 driver (or better) Can download for free online
Note: Without this driver, our software will NOT function properly.
– 512MB or higher RAM
• Supported Graphic Cards:
– NVIDIA or Radeon Discrete graphics
– or Intel HD graphics 4400 or better
System Requirements for Mac:
• Operating System: Mac OS 10.6 or higher
• Processor: Intel i5 or better
• RAM: 4GB or higher (recommended 8GB)



2. Click to watch the training videos for your program.

3. The license that comes with your program is for one installation on one computer. If you need to transfer the license to another computer, you must complete the License Transfer process below:

Transfer software license on a Windows PC
1. Run your program (Letters alive, Math alive, or Learning alive)
2. As the menu is loading and as the splash screen is showing, quickly press Ctrl+Alt+L on your keyboard.
3. A transfer license window should appear.
4. Click the “Transfer License” button.
5. Click the “Deactivate Now” button.
6. Click the “Next” button.
7. Click the “End” button.
6. After you’ve done this, your license will be free to use on a new computer.
Transfer software license on a Mac
1. Run your program (Letters alive, Math alive, or Learning alive)
2. As the menu is loading and as the splash screen is showing, quickly press Alt+Ctrl+L on your keyboard.
3. A transfer license window should appear.
4. Click the “Transfer License” button.
5. Click the “Deactivate Now” button.
6. After you’ve done this, your license will be free to use on a new computer.
7. Click the “Done” button.



If you still need assistance, please don’t hesitate to contact us by using the form below.