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Technical Support

System Requirements for our Software

Learning alive™, Letters alive®, and Math alive®

Make sure your IT Department verifies these System Requirements
prior to installing NEW or UPGRADED versions of our software.

  • Operating System for Kits PRIOR to Zoo Keeper 8.0: Win 7 to Win 10, 32‑bit (x86) or 64‑bit (x64)
  • Operating System for Zoo Keeper 8.0: Win 7 (and higher), 32‑bit (x86) or 64‑bit (x64)
  • Processor: Intel i5 or better or AMD equivalent
  • RAM: 8GB or higher
  • Graphics Requirements:
    OpenGL 4.1 (or better) MUST HAVE the most recent graphics driver for your system. (You can download this for free online.)
    – 512MB or higher RAM
  • Supported Graphic Cards:
    – NVIDIA or Radeon Discrete graphics
    – or Intel HD graphics 4400 or better

  • Operating System for all current kits: Mac OS 11 (Big Sur) or higher
  • Processor: Intel i5 or better, Silicon M1, M2, M3 (Silicon processors require the free Apple Rosetta emulation software.)
  • RAM: 8GB or higher

System Requirements for our Mobile Applications

Journals alive™, Rugs alive™, and Storybooks alive™


  • For iPhones:
  • SE or newer
  • For iPad:
  • iPad Air (3rd Generation) or newer
  • iPad Pro all screen sizes (1st Generation) or newer
  • iPad (5th Generation) or newer
  • iOS Version 15 or older – for Rugs alive™ app only
  • For Android: (smartphones or tablets) Requires the following:
  • 1. Android version 7 (Nougat) or newer
  • 2. The device originally shipped with the Google Play Store on it
  • 3. API version 24 or higher

  • If your Android device does not meet these requirements, you might also try our slightly older app versions on the Amazon App Store.

  • Note: Chromebooks are NOT supported by our mobile apps. 🙁

Need technical support?
Fill out the form below and let us know what’s going on:


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Do you prefer immediate assistance? Contact us directly:

Call Us
(678) 404-7473 Weekdays 9am to 5pm Eastern Time

How to Transfer your Serial Number
If you’re trying to move your software to a new
computer, follow these steps:

  1. Run your program (Letters alive, Math alive, or Learning alive)
  2. As the menu is loading and as the splash screen is showing, quickly press Ctrl+Alt+L on your keyboard.
  3. A transfer license window should appear.
  4. Click the “Transfer License” button.
  5. Click the “Deactivate Now” button.
  6. Click the “Next” button.
  7. Click the “End” button.
  8. After you’ve done this, your license will be free to use on a new computer.

  1. Run your program (Letters alive, Math alive, or Learning alive)
  2. As the menu is loading and as the splash screen is showing, quickly press Alt+Ctrl+L on your keyboard.
  3. A transfer license window should appear.
  4. Click the “Transfer License” button.
  5. Click the “Deactivate Now” button.
  6. After you’ve done this, your license will be free to use on a new computer.
  7. Click the “Done” button.

Do you prefer immediate assistance? Contact us directly:

Call Us
(678) 404-7473 Weekdays 9am to 5pm Eastern Time

How to Transfer your Serial Number
If you’re trying to move your software to a new
computer, follow these steps:

  1. Run your program (Letters alive, Math alive, or Learning alive)
  2. As the menu is loading and as the splash screen is showing, quickly press Ctrl+Alt+L on your keyboard.
  3. A transfer license window should appear.
  4. Click the “Transfer License” button.
  5. Click the “Deactivate Now” button.
  6. Click the “Next” button.
  7. Click the “End” button.
  8. After you’ve done this, your license will be free to use on a new computer.

  1. Run your program (Letters alive, Math alive, or Learning alive)
  2. As the menu is loading and as the splash screen is showing, quickly press Alt+Ctrl+L on your keyboard.
  3. A transfer license window should appear.
  4. Click the “Transfer License” button.
  5. Click the “Deactivate Now” button.
  6. After you’ve done this, your license will be free to use on a new computer.
  7. Click the “Done” button.