Technical Support

Need help with any Alive Studios products?

Our Alive Studios software comes on a thumb drive with a purchased kit. You will be able to install our software onto your Windows or Mac computer’s hard drive. You only need the internet for a few minutes to register your serial number. (You can transfer the software and license to another computer if you need to.)

1. Take a peek at the technical specifications below for each product to assure that your hardware meets all requirements.

2. If you still need assistance please don’t hesitate to contact us by using the form below.

System Requirements for Windows PC:
• Operating System: Win 7 (or higher) 32-bit (x86) or 64-bit (x64)
• Processor: Intel i5 or better or AMD equivalent
• RAM: 4GB or higher
• Graphics Requirements:
– open GL 3.0 driver (or better) Can download for free online
Note: Without this driver, our software will NOT function properly.
– 512MB or higher RAM
• Supported Graphic Cards:
– NVIDIA or Radeon Discrete graphics
– or Intel HD graphics 4400 or better

System Requirements for Mac:
• Operating System: Mac OS 10.6 or higher
• Processor: Intel i5 or better
• RAM: 4GB or higher (recommended 8GB)