fbpx

This is a test form…

Need technical support?
Fill out the form below and let us know what’s going on:


Do you prefer immediate assistance? Contact us directly:

Call Us
(678) 404-7473 Weekdays 9am to 5pm Eastern Time

How to Transfer your Serial Number
If you’re trying to move your software to a new
computer, follow these steps:

  1. Run your program (Letters alive, Math alive, or Learning alive)
  2. As the menu is loading and as the splash screen is showing, quickly press Ctrl+Alt+L on your keyboard.
  3. A transfer license window should appear.
  4. Click the “Transfer License” button.
  5. Click the “Deactivate Now” button.
  6. Click the “Next” button.
  7. Click the “End” button.
  8. After you’ve done this, your license will be free to use on a new computer.

  1. Run your program (Letters alive, Math alive, or Learning alive)
  2. As the menu is loading and as the splash screen is showing, quickly press Alt+Ctrl+L on your keyboard.
  3. A transfer license window should appear.
  4. Click the “Transfer License” button.
  5. Click the “Deactivate Now” button.
  6. After you’ve done this, your license will be free to use on a new computer.
  7. Click the “Done” button.