Pricing/Refund Policies

Order Online at

Visit our fully integrated e-commerce site; no registration required  In our webstore you can order directly via credit card or generate printed lists to attach to a purchase order.

Order by Mail

Mail your order to Alive Studios LLC, 1461 Harbins Road, Dacula, Georgia, 30019, ATTN: Order Entry.

Order by FAX

You can fax your order to us at 678-248-9390.

Free Shipping and Handling

Shipping and handling on the basic Letters Alive Kit are free within the United States and its territories. Bundles that include carts are subject to freight charges. Please call 678-404-7473 or email us at for freight charges on bundles that include carts or for shipping and handling charges on international orders.

Prices and Terms

Prices are our net prices to schools and are subject to change. Applicable sales tax will be added to your invoice. Terms are net 10  days, unless special invoice dating has been granted. Unless otherwise indicated, all prices are in U.S. dollars.

Credit/Procurement Cards

We accept Visa, Mastercard, Discover, and American Express. Please contact our Sales Team at 678-404-7473 if you wish to pay by credit card other than through our e-commerce site..

Return Policy

Alive Studios LLC will replace or issue credit for software and audiovisual materials that are defective, damaged, or incorrectly processed. Please contact our Sales Team by phone (678-404-7473) or email ( for assistance.

Orders From Outside the U.S.

For current payment and shipping terms, please FAX your order to Alive Studios LLC marked “ATTN: International” or email it to us at

30-Day Guarantee

We know you’ll love Letters alive as much as we do. In fact, if you don’t see a positive difference with your students using Letters alive, just return your Letters alive kit within 30 days and we’ll issue a full refund.  Please remember that the Letters alive animals need the right PC specs to give you and your students a great learning experience.  Below are the minimum specs you will need.

Processor: Intel Dual Core 1.8 Ghz or better or AMD equivalent.

RAM:  4GB or higher

Graphics Card: NVIDIA or Radeon Discrete graphics (required)

Video Ram: 512 MB or higher

Operating System: Win XP SP2 or higher, Win Vista, Win 7, Win 8, Direct X 9.0c


MacBook Pro i7 w/ NVIDA graphics, Bootcamp & Windows 7

Ram: 4 GB or higher